Shipping Policy
At Pragma Candle Co., we are committed to ensuring that your candle shopping experience is as delightful and seamless as our products. Based in Canada, we proudly offer shipping solutions tailored to meet the needs of our Canadian and international customers.
Domestic Shipping (Canada):
We offer standard shipping across Canada, with delivery times typically ranging from 3 to 7 business days, depending on your location.
Orders over CAD $75 qualify for free standard shipping.
Expedited shipping options are available at an additional cost, allowing you to receive your candles within 1 to 3 business days.
International Shipping:
We ship to select international destinations, with delivery times and costs varying based on the destination country.
Please note that international customers are responsible for any customs duties, taxes, or additional fees that may apply upon delivery.
Order Processing:
Orders are processed within 1 to 2 business days.
You will receive a confirmation email with tracking information once your order has been shipped.
Returns and Exchanges:
If you are not satisfied with your purchase, you may return or exchange items within 30 days of receipt. Products must be unused and in their original packaging.
Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
We strive to provide you with high-quality candles and exceptional customer service. If you have any questions or require assistance with your order, please do not hesitate to contact our support team. Thank you for choosing Pragma Candle Co.!
Domestic Shipping (Canada):
We offer standard shipping across Canada, with delivery times typically ranging from 3 to 7 business days, depending on your location.
Orders over CAD $75 qualify for free standard shipping.
Expedited shipping options are available at an additional cost, allowing you to receive your candles within 1 to 3 business days.
International Shipping:
We ship to select international destinations, with delivery times and costs varying based on the destination country.
Please note that international customers are responsible for any customs duties, taxes, or additional fees that may apply upon delivery.
Order Processing:
Orders are processed within 1 to 2 business days.
You will receive a confirmation email with tracking information once your order has been shipped.
Returns and Exchanges:
If you are not satisfied with your purchase, you may return or exchange items within 30 days of receipt. Products must be unused and in their original packaging.
Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
We strive to provide you with high-quality candles and exceptional customer service. If you have any questions or require assistance with your order, please do not hesitate to contact our support team. Thank you for choosing Pragma Candle Co.!